Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Kate & Jane Manchester. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. PERSONAL INFORMATION WE COLLECT

When you visit our store or place an order, we collect certain information to provide the best possible service. This includes:

  • Order Information: Full name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We automatically collect certain information about your device, including your IP address, time zone, and some of the cookies that are installed on your device.

  • Engagement Data: Information about how you interact with our website, such as products viewed and search terms used.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect generally to fulfill any orders placed through the site. Additionally, we use this information to:

  • Order Fulfillment: Process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Communication: Communicate with you regarding your orders or any customer service inquiries.

  • Risk Mitigation: Screen our orders for potential risk or fraud.

  • Marketing: Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us use your Personal Information as described above. For example:

  • Service Providers: We use third-party providers for payment processing (e.g., Stripe, PayPal) and shipping services to ensure your items arrive safely.

  • Analytics: We use tools like Google Analytics to help us understand how our customers shop at Kate & Jane Manchester.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations.

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. COOKIES

Kate & Jane Manchester uses cookies to improve your browsing experience, remember your preferences, and analyze our traffic. You can choose to disable cookies through your individual browser options.

6. YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Store Name: Kate & Jane Manchester 
Email: support@kateandjane.com
Customer Service: Available Monday to Friday, 09:00 - 18:00 (GMT)