Shipping Policy

At Kate & Jane Manchester, we strive to deliver your order as quickly and accurately as possible. Below you will find all the essential information regarding our shipping and delivery procedures.

1. ORDER PROCESSING TIME

  • Verification & Packaging: All orders are processed within 1 to 3 business days.

  • Tracking Notification: As soon as your order has been dispatched, you will receive an automated email containing your Track & Trace details so you can follow your journey every step of the way.

2. ESTIMATED SHIPPING TIME

  • Delivery Window: Our average shipping time is between 3 to 7 business days, depending on your specific location.

  • Potential Delays: Please be aware that delivery times may be slightly longer during peak seasons (such as Christmas) or due to local customs procedures beyond our control.

3. SHIPPING METHOD & ORIGIN

To offer you the most curated collections at the best value, all orders are shipped directly from our international fulfillment partner in China.

  • Customs & Duties: Depending on your country of residence, local customs fees or import duties may apply. These charges are the responsibility of the customer.

4. SHIPPING COSTS

  • Transparent Pricing: Shipping costs are calculated and clearly displayed at the checkout.

  • Calculations: These costs depend on the weight of the items, the destination, and the shipping method selected.

5. SHIPPING RESPONSIBILITY

  • Confirmed Delivery: If the tracking information indicates that the package has been successfully delivered to the address provided, Kate & Jane Manchester cannot be held liable for missing or stolen items. Responsibility for the package transfers to the customer upon delivery.

  • Address Accuracy: It is vital that you check your shipping address carefully. Any errors must be reported to us within 24 hours of placing your order at support@kateandjane.com. After this window, we cannot guarantee that changes can be made.

CONTACT US

Should you have any further questions regarding the shipment of your order, please do not hesitate to reach out to our dedicated support team:

Kate & Jane Manchester Email: support@kateandjane.com
Customer Service Hours: Monday – Friday, 09:00 - 18:00 (GMT)