Terms & Conditions

These Terms and Conditions apply to all purchases made via the Kate & Jane Manchester website. By placing an order with us, you agree to be bound by the following terms.

1. APPLICABILITY

By using this website and/or placing an order, you confirm that you are at least 18 years of age and agree to these Terms and Conditions. These terms apply to all visitors, users, and others who access or use our service.

2. PRODUCT INFORMATION & ACCURACY

We make every effort to display the colours, features, and details of our products as accurately as possible. However:

  • Descriptions: Minor variations in colour or texture may occur due to digital display settings.

  • Errors: We reserve the right to correct any typographical errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. ORDERS AND PAYMENT

  • Contract: A contract is formed between you and Kate & Jane Manchester once your payment has been successfully processed and you receive an order confirmation email.

  • Payment Methods: We offer various secure payment methods. Availability may vary based on your location.

  • Prices: All prices are subject to change. The price applicable is the one shown at the moment of purchase.

4. SHIPPING AND DELIVERY

To provide you with the latest trends at competitive prices, we ship our products directly from our international fulfillment partner.

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Estimated Shipping Time: Delivery usually takes between 3–7 business days, depending on your location and local postal services.

  • Origin: Goods are dispatched directly from our supplier in China.

  • Delays: While we strive for timely delivery, we are not liable for delays caused by customs, postal strikes, or other external factors beyond our control.

5. RETURNS AND CANCELLATIONS

All returns are subject to our Return Policy. Please refer to that specific page for detailed instructions regarding international returns and eligibility.

6. LIABILITY AND RISK

  • Delivery Risk: Ownership and risk of loss pass to you upon delivery of the goods to the address provided.

  • Tracking: If the tracking information confirms that the package has been delivered, Kate & Jane Manchester cannot be held liable for missing or stolen items.

  • Accuracy: It is the customer's responsibility to ensure the shipping address is 100% correct.

7. INTELLECTUAL PROPERTY

All content included on this site, such as text, graphics, logos, images, and digital downloads, is the property of Kate & Jane Manchester or its content suppliers and is protected by international copyright laws.

8. COMPLAINTS PROCEDURE

We value your satisfaction. If you have a complaint, please contact us at support@kateandjane.com. We aim to acknowledge and resolve all inquiries within 5 business days.

9. GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands (where our business operations are registered).

Kate & Jane Manchester Email: support@kateandjane.com
Customer Service: Monday – Friday, 09:00 - 18:00 (GMT)